FAQ's, Security &
Neon Design A-Sign, Inc. was established in September of 1995.
We have been in the same location for 23 years.
We started out as Piper Sign Company in 1980,
and became Incorporated as Neon Design A-Sign, Inc. on September 20th,
Our main goal is to bring great products at competitive prices direct
to our customers.
We are recognized as one of the top Sign Companies in the Industry.
Our Commitment To You:
1. an extraordinary friendly atmosphere.
2. exceptional customer support.
3. large selections of merchandise at competitive pricing.
Neon Design A-Sign's Customer Service is here to make your online
shopping experience convenient, easy, and enjoyable! We encourage all
of our service agents to provide a high level of customer service for
all designers products. Should you find that one of our agents is not
meeting your customer service expectations or has exceeded your
expectations, we want to hear about it. We hope to have answered many
of your questions online. However, if you are still in need of more
information, please contact us by phone or e-mail. We appreciate any
comments and concerns you wish to express. If a reply is needed we
will do so as quickly as possible.
Mon - Fri: 7am - 6pm PST
Sat: 9am - 5pm PST
Sun: By Appointment
Open 24 Hours on the
Neon Design A-Sign Corporation
26022 Cape Drive, Bldg. H
Laguna Niguel, CA 92677
Contact Us by Phone/Fax or E-Mail:
Toll Free Number: 1-888-636-6327
Tech Support: 1-949-582-8191
FAQ's - Frequently Asked Questions:
01. How long does it take to receive my order? We
usually ship in-stock items within 2 days unless the items are back
order, then it usually takes 5-7 business until we ship. Expect to
receive your products in 10-14 days after you've placed your order,
depending on where you live.
02. Are the styles on your website the only available styles/colors?
Our website features an extremely wide range of styles and colors, but
if you have a very important request, please email us. You'll never
know what we might be able to do JUST FOR YOU! However, please keep in
mind that all custom orders are non-refundable and non-returnable.
03. Is my personal information secure? Yes, Neon Design A-Sign, Inc.
would like to make your shopping experience the very best on the
internet. Our customer's privacy is the utmost importance. We respect
your privacy and we assure you that your information will be
for detail info.
04. Do you take C.O.D.S? No, we can no longer accept C.O.D. payments.
05.What methods of payment do you accept? We accept all major credit
cards: Visa, MasterCard, Discover, & American Express. We also accept
personal/company checks, money orders, cashier's checks & bank wire
transfer (fees may apply).
06. I live outside the USA, what methods of payment do you accept?
Sorry that we do not take international orders at this moment!
07. Does Canada count as international? Although we do ship to Canada,
but we do not take credit cards issued by Canadian banks. We only
accept checks & money order payments for Canadian orders. (Shipping
charge may vary)
08. On an earlier visit, I saw an item that I really wanted... Where
is it? Please email us for availability or to find out if we will have
it again. Please make sure to give us a good description and item
09. How do I know that my order has been shipped? We will notify you
via email when we ship out your order. In some case, if you feel you
did not receive the confirmation email, you can always call or email
us for detail info.
10. Can I get my order shipped faster? Yes, we offer express shipping
at an additional charge. Simply call in your order Toll-Free at
1-888-636-6327 to place your order and request a faster method of
11. Does your company offer a catalog? Yes, On CD Rom Only. Sorry, we
do not offer a paper catalog at this moment.
12. What carrier does your company use to ship packages? We ship using
United Parcel Services (UPS).
13. Can I get a refund, if I don't like my purchase? If you are not
satisfied at all for any reason with an item, please return it to us
for a refund, credit or exchange, within fifteen (15) days from the
day you receive your order. Please read our Terms and Conditions below
for detailed info. *Some
restrictions and limitations may apply.
14. I still can't find my answer, what do I do? Your questions and
comments are one of our utmost importance. If you have any questions,
that we have not yet answered, please feel free to email us at
Security & Privacy
Notice Effective 11/28/03
Privacy Notice Table Of
Secure Shopping Guaranteed, Our Commitment To Privacy, The Information
We Collect, How We Use Information, Our Commitment To Data Security,
Our Commitment To Children's Privacy, How To Contact Us:
Secure Shopping Guaranteed: Your security is our primary concern. To
ensure safe shopping, we use 128 bit Secure Socket Layer (SSL)
encryption security provided by Yahoo!, which is the highest level of
security available today for secure e-commerce transactions. All pages
containing your personal information, including credit card numbers,
name, and address are encrypted while in transit. That means it cannot
be read as the information travels over the Internet. SSL encryption
makes shopping on the Internet the safest way to use your credit card.
It is much safer than making a purchase in a store or charging your
dinner in a restaurant.
Our Commitment To Privacy: Your privacy is important to us. To better
protect your privacy we provide this notice explaining our online
information practices and the choices you can make about the way your
information is collected and used. To make this notice easy to find,
we make it available on our homepage and at every point where
personally identifiable information may be requested.
The Information We Collect: This notice applies to all information
collected or submitted on the Neon-DAS.com website. On some pages, you
can order products, make requests, and register to receive materials.
The types of personal information collected at these pages are: Name
Address Email address Phone number Credit/Debit Card Information
(etc.) On some pages, you can submit information about other people.
For example, if you order a gift online and want it sent directly to
the recipient, you will need to submit the recipient's address. In
this circumstance, the types of personal information collected are:
Name Address Phone Number (etc.)
The Way We Use
Information: We use the information you provide about yourself when
placing an order only to complete that order. We do not share this
information with outside parties except to the extent necessary to
complete that order. We use the information you provide about someone
else when placing an order only to ship the product and to confirm
delivery. We do not share this information with outside parties except
to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such
addresses are not used for any other purpose and are not shared with
outside parties. You can register with our website if you would like
to receive our catalog as well as updates on our new products and
services. Information you submit on our website will not be used for
this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our
website and to share with advertisers. For example, we may tell an
advertiser that X number of individuals visited a certain area on our
website, or that Y number of men and Z number of women filled out our
registration form, but we would not disclose anything that could be
used to identify those individuals.
Finally, we never use or share the personally identifiable information
provided to us online in ways unrelated to the ones described above
without also providing you an opportunity to opt-out or otherwise
prohibit such unrelated uses.
Our Commitment To Data Security: To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we
have put in place appropriate physical, electronic, and managerial
procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy: Protecting the privacy of the
very young is especially important. For that reason, we never collect
or maintain information at our website from those we actually know are
under 13, and no part of our website is structured to attract anyone
You can correct factual errors in your personally identifiable
information by sending us a request that credibly shows error. To
protect your privacy and security, we will also take reasonable steps
to verify your identity before granting access or making corrections.
We will notify you about significant changes in the way we treat
personal information by sending a notice to the primary email address
specified in your order information or by placing a prominent notice
on our site.
How To Contact Us: Should you have other questions or concerns about
these privacy policies, please call us at 1-888-636-6327 or send us an
Terms & Conditions:
Terms & Conditions Agreement: By purchasing
our products, you enter into full agreement of the following terms and
Payment Methods: Neon
Design A-Sign, Inc. accepts the following Payment Methods: Visa,
MasterCard, Discover, Prepaid Company Check, Personal Check, Cashier's
Check or Money Order. (Credit Card Users: If shipping address is
different other than credit card billing address, please contact us
for authorization form)
Sales Tax: Sales tax is only required for orders shipping within our
resident state. Therefore, all orders shipping within California, will
be charged a 7.75% tax!
15 day return guarantee: All items except otherwise mentioned, may be
returned within fifteen (15) days from the original invoice date! Most
orders are processed within 2 business days, otherwise specified!
*Some restrictions and limitations may apply.
Restocking Fee: A 25% restocking fee will be applied to all returns
for refund. Shipping charges are non-refundable. No refund after
fifteen (15) days! *Some restrictions and limitations may apply.
Processing Time: You can
expect your order to be processed within approximately two (2)
"business" days, provided the items are in stock and there are no
problems with the payment verification. If the order is received by
12:00pm PST, it is likely that it will ship the same day, however it
is not guaranteed. Orders will not be processed on weekends and
holidays! We DO NOT accept the following: -International Shipments and
the following: P. O. Box - C.O.D Shipment! -International credit card
Liability: IN ALL CIRCUMSTANCES Neon Design A-Sign, Inc. MAXIMUM
LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Neon
Design A-Sign, Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON
A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR
OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS
LIABILITY LIMIT. Neon Design A-Sign, Inc. SHALL NOT BE LIABLE FOR
THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR
MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS
OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Neon Design A-Sign,
Inc. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES
Payment Terms: An order is not binding upon Neon Design A-Sign, Inc.
until it is accepted; Neon Design A-Sign, Inc. must receive payment
before it will accept an order. Payment for product's) ordered is due
prior to shipment. Customer can make payment by credit card, wire
transfer, or some other method prearranged with Neon Design A-Sign,
Inc. You agree to pay the amount's) due as specified on the invoice,
and you agree to pay interest on all past-due sums at a rate of 1.5%
per month or the highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will
include shipping and handling charges shown on the Neon Design A-Sign,
Title: Risk of Loss: Neon Design A-Sign, Inc. will arrange for
shipment of ordered product's to the Customer, Free On Board (F.O.B.)
shipping point, meaning title to the product's - excepting software -
and risk of loss passes to the Customer upon delivery to the carrier.
Neon Design A-Sign, Inc. reserves a purchase money security interest
in the product's until its receipt of the full amount due. Customer
agrees to allow Neon Design A-Sign, Inc. to sign appropriate documents
on Customer's behalf to permit Neon Design A-Sign, Inc. to protect its
purchase money security interest. Title to software will remain with
the licensor's. All software is provided subject to the license
agreement of the software maker. Customer agrees to be bound by any
software license agreement once the seal on the package is broken.
Neon Design A-Sign, Inc. will advise Customer of estimated shipping
dates, but Neon Design A-Sign, Inc. will, under no circumstances, be
responsible for delays in delivery, and associated damages, due to
events beyond its reasonable control, including without limitation,
acts of God or public enemy, acts of federal, state or local
government, fire, floods, civil disobedience, strikes, lockouts, and
Governing Law and Jurisdiction: Any dispute arising out of or related
to these Terms and Conditions or the sales transaction between Neon
Design A-Sign, Inc. and Customer shall be governed by the laws of the
State of California, without regard to its conflicts of law rules.
Specifically, the validity, interpretation, and performance of this
agreement shall not be governed by the United Nations Convention on
the International Sale of Goods. Neon Design A-Sign, Inc. and Customer
consent to the exclusive jurisdiction and the venue of the State
Courts of the State of California, Orange County, to resolve any
dispute between them related hereto, and the parities waive all rights
to contest this exclusive jurisdiction and venue of such Courts.
Finally, the Customer also agree not to bring any legal action, based
upon any legal theory including contract, tort, equity or otherwise,
against Neon Design A-Sign, Inc. that is more than one year after the
date of the applicable invoice.
Serviceability: If any provision contained in this agreement is or
becomes invalid, illegal, or unenforceable in whole or in part, such
invalidity, illegality, or unenforceability shall not affect the
remaining provisions and portions of this agreement, and the invalid,
illegal, or unenforceable provision shall be deemed modified so as to
have the most similar result that is valid and enforceable under
applicable California law.
Waiver: The failure of either party to require performance by the
other party of any provision of this agreement shall not affect in any
way the first party's right to require such performance at any time
thereafter. Any waiver by either party of a breach of any provision in
this agreement shall not be taken or held by the other party to be a
continuing waiver of that provision unless such waiver is made in
Entire Agreement: These terms and conditions, together with the Neon
Design A-Sign, Inc. invoice respecting the products ordered by
Customer, are the complete and exclusive agreement between Neon Design
A-Sign, Inc. and Customer, and they supersede all prior or
contemporaneous proposals, oral or written, understandings,
representations, conditions, warranties, and all other communications
between Neon Design A-Sign, Inc. and Customer relating to the subject
products. This agreement may not be explained or supplemented by any
prior course of dealings or trade by custom or usage.
Return/Refund: Neon Design A-Sign, Inc. offers a fifteen (15) day
return guarantee to all our customers. If you wish to return a
product, please E-mail us at :
RMA@Neon-DAS.com to obtain a Return Merchandise Authorization (RMA)
number before shipping your product. *Some restrictions and
limitations may apply.
RMA Numbers: Returns will not be accepted without prior authorization
and a Neon Design A-Sign, Inc. RMA number. All requests for return
authorization must be made within the first year of the warranty
period for the merchandise. Certain product warranties may be shorter.
Product's) authorized for return must be returned with all original
packaging, manuals, blank warranty cards, and accessories in resalable
condition. All RMA numbers issued by Neon Design A-Sign, Inc. are
valid for seven (7) days. All returns must be received within this
period. Late or incomplete returns may be subject to refusal. RMA
numbers will NOT be extended or reassigned.
Return Shipping Charges: The customer is responsible for all return
shipping charges and the risk of loss on all return shipments. Neon
Design A-Sign, Inc. recommends the use of reputable carries capable of
providing proof of delivery and insurance for your shipment. Original
shipping charges are not refundable. All returns must be freight
prepaid. Returns sent C.O.D. will be refused.
*General Conditions: All products may be
returned within fifteen (15) days of the invoice date, and are subject
to a 25% restocking fee. Products must be returned complete and in
resalable condition. Incomplete returns may be subject to additional
penalties. Non-defective returns for refund will be credited in the
amount of the original purchase price (less 25% restocking fee),
within fifteen (15) days of the invoice date. No refund will be issued
after fifteen (15) days. Special-order (non-stock) or Closeout items
may not be returned for refund or credit.
Freight Damage: The
delivering carrier is responsible for any loss or damage. You are
responsible for inspecting all shipments for any shortage or damage
before the driver departs. Note any loss or damage on the delivery
receipt before signing for the shipment. If concealed damage is
discovered, you must save all cartons and packaging and request an
inspection from UPS, Federal Express, or the appropriate trucking
carrier immediately. DAMAGE MUST BE REPORTED WITHIN SEVENTY TWO (72)
HOURS. Our customer service department can provide advice and
assistance when you are filing your claim. Do not return damaged
merchandise to Neon Design A-Sign, Inc. without an RMA number. This
will waive your right to file a claim or receive proper credit for the
Defective Products: Neon Design A-Sign, Inc. may accept all defective
products, excluding computer systems software for credit, exchange or
repair at our sole discretion within fifteen (15) days of the invoice
date. After this time, the manufacturer will cover any remaining
warranty period. Special-order (non-stock) or Closeout items may not
be returned for refund or credit.
ORDER: CALL OR FAX 24 HOURS A DAY, 7 DAYS A WEEK!
Free in the USA: 1-888-NEON-DAS
/ MAIL ORDER FORM
more information E-mail: firstname.lastname@example.org NEON
COPYRIGHT 1995, 1996, 1997, 1998, 1999, 2000 NEON DESIGN-A-SIGN -
ALL RIGHTS RESERVED
Design A-Sign Mfg. 26022 Cape
Drive, Bldg. H Laguna
Niguel, CA 92677 USA