Security & Privacy Policy:

Notice Effective 11/28/03

Security & Privacy Notice Table Of Contents:

Secure Shopping Guaranteed, Our Commitment To Privacy, The Information We Collect, How We Use Information, Our Commitment To Data Security, Our Commitment To Children's Privacy, How To Contact Us:

Secure Shopping Guaranteed: Your security is our primary concern. To ensure safe shopping, we use 128 bit Secure Socket Layer (SSL) encryption security provided by Yahoo!, which is the highest level of security available today for secure e-commerce transactions. All pages containing your personal information, including credit card numbers, name, and address are encrypted while in transit. That means it cannot be read as the information travels over the Internet. SSL encryption makes shopping on the Internet the safest way to use your credit card. It is much safer than making a purchase in a store or charging your dinner in a restaurant.

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect: This notice applies to all information collected or submitted on the Neon-DAS.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information (etc.) On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.)

The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Changes to this Privacy Policy: Neon-DAS.com may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your order information or by placing a prominent notice on our site.

How To Contact Us: Should you have other questions or concerns about these privacy policies, please call us at 1-888-636-6327 or send us an email at sales@Neon-DAS.com.
 

Terms & Conditions:

Terms & Conditions Agreement: By purchasing our products, you enter into full agreement of the following terms and conditions.

Payment Methods: Neon Design A-Sign, Inc. accepts the following Payment Methods: Visa, MasterCard, Discover, Prepaid Company Check, Personal Check, Cashier's Check or Money Order. (Credit Card Users: If shipping address is different other than credit card billing address, please contact us for authorization form)

Sales Tax: Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within California, will be charged a 7.75% tax!

15 day return guarantee: All items except otherwise mentioned, may be returned within fifteen (15) days from the original invoice date! Most orders are processed within 2 business days, otherwise specified! *Some restrictions and limitations may apply.

Restocking Fee: A 25% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after fifteen (15) days! *Some restrictions and limitations may apply.

Processing Time: You can expect your order to be processed within approximately two (2) "business" days, provided the items are in stock and there are no problems with the payment verification. If the order is received by 12:00pm PST, it is likely that it will ship the same day, however it is not guaranteed. Orders will not be processed on weekends and holidays! We DO NOT accept the following: -International Shipments and the following: P. O. Box - C.O.D Shipment! -International credit card payments!

Liability: IN ALL CIRCUMSTANCES Neon Design A-Sign, Inc. MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Neon Design A-Sign, Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Neon Design A-Sign, Inc. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Neon Design A-Sign, Inc. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES

Payment Terms: An order is not binding upon Neon Design A-Sign, Inc. until it is accepted; Neon Design A-Sign, Inc. must receive payment before it will accept an order. Payment for product's) ordered is due prior to shipment. Customer can make payment by credit card, wire transfer, or some other method prearranged with Neon Design A-Sign, Inc. You agree to pay the amount's) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Neon Design A-Sign, Inc. invoice.

Title: Risk of Loss: Neon Design A-Sign, Inc. will arrange for shipment of ordered product's to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product's - excepting software - and risk of loss passes to the Customer upon delivery to the carrier. Neon Design A-Sign, Inc. reserves a purchase money security interest in the product's until its receipt of the full amount due. Customer agrees to allow Neon Design A-Sign, Inc. to sign appropriate documents on Customer's behalf to permit Neon Design A-Sign, Inc. to protect its purchase money security interest. Title to software will remain with the licensor's. All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Neon Design A-Sign, Inc. will advise Customer of estimated shipping dates, but Neon Design A-Sign, Inc. will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Neon Design A-Sign, Inc. and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Neon Design A-Sign, Inc. and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Orange County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Neon Design A-Sign, Inc. that is more than one year after the date of the applicable invoice.

Serviceability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.

Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement: These terms and conditions, together with the Neon Design A-Sign, Inc. invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Neon Design A-Sign, Inc. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Neon Design A-Sign, Inc. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

Return/Refund: Neon Design A-Sign, Inc. offers a fifteen (15) day return guarantee to all our customers. If you wish to return a product, please E-mail us at : RMA@Neon-DAS.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. *Some restrictions and limitations may apply.

RMA Numbers: Returns will not be accepted without prior authorization and a Neon Design A-Sign, Inc. RMA number. All requests for return authorization must be made within the first year of the warranty period for the merchandise. Certain product warranties may be shorter. Product's) authorized for return must be returned with all original packaging, manuals, blank warranty cards, and accessories in resalable condition. All RMA numbers issued by Neon Design A-Sign, Inc. are valid for seven (7) days. All returns must be received within this period. Late or incomplete returns may be subject to refusal. RMA numbers will NOT be extended or reassigned.

Return Shipping Charges: The customer is responsible for all return shipping charges and the risk of loss on all return shipments. Neon Design A-Sign, Inc. recommends the use of reputable carries capable of providing proof of delivery and insurance for your shipment. Original shipping charges are not refundable. All returns must be freight prepaid. Returns sent C.O.D. will be refused.

*General Conditions: All products may be returned within fifteen (15) days of the invoice date, and are subject to a 25% restocking fee. Products must be returned complete and in resalable condition. Incomplete returns may be subject to additional penalties. Non-defective returns for refund will be credited in the amount of the original purchase price (less 25% restocking fee), within fifteen (15) days of the invoice date. No refund will be issued after fifteen (15) days. Special-order (non-stock) or Closeout items may not be returned for refund or credit.