Neon Design A-Sign, Inc. accepts the following Payment Methods: Visa, MasterCard, Discover, Prepaid Company Check, Personal Check, Cashier's Check or Money Order. (Credit Card Users: If shipping address is different other than credit card billing address, please contact us for authorization form).
All sales final after payment or credit verification has been approved.
WARRANTY: No oral or statutory or implied warranties other than of title shall apply to the merchandise sold by the seller to the purchaser. All parts carry a 1 year warranty. Warranty does not cover damages caused by the purchaser.
DELIVERY: All orders will be shipped within 3~5 days. Purchaser agrees to authorize any person receiving delivery to sign delivery receipt for purchaser. If purchaser is unable to accept delivery, then an additional delivery surcharge will be added before re-delivery.
Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within California, will be charged a 7.75% tax!
15 DAY RETURN GUARANTEE:
All items except otherwise mentioned, may be returned within fifteen (15) days from the original invoice date! Most orders are processed within 2 business days, otherwise specified! *Some restrictions and limitations may apply.
PROCESSING TIME: You can expect your order to be processed within approximately two (2) "business" days, provided the items are in stock and there are no problems with the payment verification. If the order is received by 12:00pm PST, it is likely that it will ship the same day, however it is not guaranteed. Orders will not be processed on weekends and holidays! We DO NOT accept the following (Unless we have made other arrangements with you prior to you purchasing a Neon Design A-Sign Product): International Shipments, International credit card payments and the following: P. O. Box or C.O.D Shipments.
Liability: IN ALL CIRCUMSTANCES Neon Design A-Sign, Inc. MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Neon Design A-Sign, Inc. SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Neon Design A-Sign, Inc. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Neon Design A-Sign, Inc. IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES
Payment Terms: An order is not binding upon Neon Design A-Sign, Inc. until it is accepted; Neon Design A-Sign, Inc. must receive payment before it will accept an order. Payment for product's) ordered is due prior to shipment. Customer can make payment by credit card, wire transfer, or some other method prearranged with Neon Design A-Sign, Inc. You agree to pay the amount's) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Neon Design A-Sign, Inc. invoice.
Title: Risk of Loss: Neon Design A-Sign, Inc. will arrange for shipment of ordered product's to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product's - excepting software - and risk of loss passes to the Customer upon delivery to the carrier. Neon Design A-Sign, Inc. reserves a purchase money security interest in the product's until its receipt of the full amount due. Customer agrees to allow Neon Design A-Sign, Inc. to sign appropriate documents on Customer's behalf to permit Neon Design A-Sign, Inc. to protect its purchase money security interest. Title to software will remain with the licensor's. All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Neon Design A-Sign, Inc. will advise Customer of estimated shipping dates, but Neon Design A-Sign, Inc. will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Neon Design A-Sign, Inc. and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Neon Design A-Sign, Inc. and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Orange County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Neon Design A-Sign, Inc. that is more than one year after the date of the applicable invoice.
Serviceability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement: These terms and conditions, together with the Neon Design A-Sign, Inc. invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Neon Design A-Sign, Inc. and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Neon Design A-Sign, Inc. and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
Return/Refund: Neon Design A-Sign, Inc. offers a fifteen (15) day return guarantee to all our customers. If you wish to return a product, please E-mail us at :
RMA@Neon-DAS.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. *Some restrictions and limitations may apply.
Artwork Fee: In the event a custom sign order is canceled prior to production of the sign, a $65 an hour graphic design fee will be charged to the customer.
Restocking Fee: A 25% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after fifteen (15) days! *Some restrictions and limitations may apply.
RMA Numbers: Returns will not be accepted without prior authorization and and a Neon Design A-Sign, Inc. RMA number. All requests for return authorization must be made within the first year of the warranty period for the merchandise. Certain product warranties may be shorter. Product's) authorized for return must be returned with all original packaging, manuals, blank warranty cards, and accessories in resalable condition. All RMA numbers issued by Neon Design A-Sign, Inc. are valid for seven (7) days. All returns must be received within this period. Late or incomplete returns may be subject to refusal. RMA numbers will NOT be extended or reassigned.
Return Shipping Charges: The customer is responsible for all return shipping charges and the risk of loss on all return shipments. Neon Design A-Sign, Inc. recommends the use of reputable carries capable of providing proof of delivery and insurance for your shipment. Original shipping charges are not refundable. All returns must be freight prepaid. Returns sent C.O.D. will be refused.
*General Conditions: All stock products may be returned within fifteen (15) days of the invoice date, and are subject to a 25% restocking fee (Programmable LED Signs are subject to a 35% restocking fee). Products must be returned complete and in resalable condition. Incomplete returns may be subject to additional penalties. Non-defective returns for refund will be credited in the amount of the original purchase price (less 25% restocking fee), within fifteen (15) days of the invoice date. No refund will be issued after fifteen (15) days. Special-order (non-stock) or Closeout items may not be returned for refund or credit.
Freight Damage: The delivering carrier is responsible for any loss or damage. You are responsible for inspecting all shipments for any shortage or damage before the driver departs. Note any loss or damage on the delivery receipt before signing for the shipment. If concealed damage is discovered, you must save all cartons and packaging and request an inspection from UPS, Federal Express, or the appropriate trucking carrier immediately. DAMAGE MUST BE REPORTED WITHIN THREE (3) DAYS, "SEVENTY TWO (72) HOURS". Our customer service department can provide advice and assistance when you are filing your claim. Do not return damaged merchandise to Neon Design A-Sign, Inc. without an RMA number. This will waive your right to file a claim or receive proper credit for the item.
Defective Products: Neon Design A-Sign, Inc. may accept all defective products, excluding computer systems software for credit, exchange or repair at our sole discretion within fifteen (15) days of the invoice date. After this time, the manufacturer will cover any remaining warranty period. Special-order (non-stock) or Closeout items may not be returned for refund or credit.